When you are a patient, student, or client of Sheppard Pratt, you have a right to:

  • Be treated in a safe environment with dignity and respect regardless of your age, race, ethnicity, culture, national origin, preferred language, gender, gender identity or expression, religion, spiritual orientation, marital status, sexual orientation, veteran’s status, physical or mental disability, or ability to pay 
  • Receive care that respects your cultural and spiritual needs 
  • Have preferred language services arranged at no cost to you 
  • Be informed about your rights 
  • Participate in treatment planning, which includes knowing the names of providers involved in your care, receiving information about your diagnosis, prognosis, and medication, and understanding the risks, benefits, and alternatives of recommended treatments 
  • Appropriate assessment and management of pain 
  • Participate in discharge planning 
  • The protection of your privacy and confidentiality of your communication and medical records 
  • Receive assistance from a mental health advocate of your choice 
  • Obtain information about your bill or payment 
  • File a complaint or grievance 
  • Receive assistance from Sheppard Pratt Health System’s Patient Advocates in resolving complaints or grievances

In addition to having rights, you also have responsibilities: 

  • Treat staff, other patients, and visitors with courtesy and respect 
  • Abide by Sheppard Pratt Health System rules 
  • Make healthy choices that help you meet your goals and participate in activities that promote physical and emotional health 
  • Provide complete and accurate information about your health to your doctor and therapist 
  • Actively participate in treatment and discharge planning; ask questions when you don’t understand treatment or discharge recommendations 
  • Understand the benefits and risks of medication so you can make informed decisions 
  • Tell your doctor if you are having side effects from medications 
  • Follow your treatment and discharge plans, and inform your doctor or therapist if you have concerns about, or are unable to follow the plans 
  • Keep appointments; be on time or call if you are unable to attend your appointments  
  • Provide accurate information for insurance claims and work with the billing offices for payment arrangements

If you need additional information about your rights or want to file a complaint, you may contact our patient advocates at 410-938-3706. 

How do the patient advocates improve your experience? They:

  • Advocate for patients’ rights 
  • Serve as points of contact for Sheppard Pratt Health System complaints 
  • Provide feedback from the patients to the health system 
  • Serve as a resource for ethical issues and advance directives 
  • Act as liaisons with the Consumer Council and the Ethics Committee

In addition to filing a complaint with one of our patient advocates, you also have the right to file a complaint with: 

Office of Health Care Quality Department of Health and Mental Hygiene 
Spring Grove Hospital Center 
Bland Bryant Building 
55 Wade Avenue 
Catonsville, Maryland 21228 
410-402-8000; 1-877-402-8218 

OR 

The Joint Commission 
complaint@jointcommission.org 


For more information on Sheppard Pratt's Privacy Notice, effective date 10/15/16, click here.

For more information on our non-discrimination policy, click here.