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Hospital Financial Assistance

We know that financing a hospital stay isn’t always easy. Under the Sheppard Pratt financial assistance policy, you may be entitled to receive financial assistance for the cost of medically necessary hospital services if: 

  • You have a low income
  • Do not have insurance
  • Or your insurance does not cover your medically-necessary hospital care and you meet certain low-income thresholds

Financial assistance eligibility is based on gross family income and family size of the patient and/or responsible person. Annual income criteria used will be 300% of the current federal poverty guidelines as established yearly in the Federal Register. Assets and liabilities will also be considered. Financial assistance may be awarded up to 100% of medical charges. If you wish to get more information about, or apply for financial assistance, please call 410-938-3370 or toll free at 1-800-264-0949 Monday-Friday 8:00 a.m. to 3:00 p.m.

Patients that meet the financial assistance policy criteria may receive assistance from the hospital in paying their bill. If you believe you have been wrongly referred to a collection agency, you have the right to contact the Sheppard Pratt business office at 410-938-3370 or toll free at 1-800-264-0949.

You may be eligible for Maryland Medical Assistance. Medical Assistance is a program funded jointly by the State and Federal governments, and it pays up to the full cost of health coverage for low-income individuals who meet certain criteria. In some cases, you may have to apply and be denied for this coverage prior to being eligible for Sheppard Pratt financial assistance.

For more information regarding the application process for Maryland Medical Assistance, please call your local Department of Social Services by phone 1-800-332-6347 or internet We can also help you at Sheppard Pratt by calling 410-938-3370.

Learn more about the Financial Assistance Policy here.

Payment Responsibilities

For those patients with the ability to pay, it is their obligation to pay the hospital in a timely manner. Sheppard Pratt makes every effort to see that patient accounts are properly billed, and inpatients may expect to receive a uniform summary statement within 30 days of discharge. It is the patient’s responsibility to provide correct insurance information.

If you do not have health coverage, we expect you to pay the bill in a timely manner. If you believe that you may be eligible under the hospital’s financial assistance policy, or if you cannot afford to pay the bill in full, please contact the business office at 410-938-3370 to make arrangements.

If you fail to meet the financial obligations of this bill, you may be referred to a collection agency. It is the obligation of the patient to assure the hospital obtains accurate and complete information. If your financial position changes, it is your responsibility to contact the Sheppard Pratt business office to provide updated information.

Physicians who care for patients at Sheppard Pratt during an inpatient stay bill separately and their charges are not included on your hospital billing statement.

No Surprises Act

Your Rights and Protections Against Surprise Medical Bills: Download the notice

Your Right to Receive a Good Faith Estimate: Download the notice