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Visiting and Staying in Contact: Thought Disorders Unit

There are daily opportunities for you to visit your loved one during their inpatient stay; we encourage you to visit as often as you are able/as often as your loved one’s doctor recommends, but fully understand if you are not able to visit daily. If you are unable to visit during designated visiting hours, please contact your loved one’s social worker to arrange an alternate time to visit. 

Click here for visiting information for the Towson Campus. 

Click here for visiting information for the Baltimore/Washington Campus.

Towson Campus Information

Visiting Hours

  • Monday – Friday: 5 – 7 p.m. 
  • Weekends and holidays: 2 – 7 p.m.

Visiting Guidelines

  • Only individuals ages 16 and older may visit the Psychotic Disorders Unit. For special circumstances, please consult with your loved one’s treatment team.
  • We respect the privacy and confidentiality of everyone we serve; we ask that all visitors display ID upon entering the unit.
  • When visiting, you may not bring a cell phone or camera onto the unit; please be sure to leave these in a secure off-unit location when visiting. 
  • If you are bringing any items onto the unit, all bags will be searched before you enter the unit. This is for safety purposes. 
  • If you are bringing any items to your loved one, all items will be searched and approved by staff before they can be given to your loved one.
  • All visiting must occur in group areas of the unit; visitation cannot occur in an individual’s bedroom.
  • Only sealed beverages can be brought onto the unit; fountains drinks and cups with lids are not permitted.

Calls and Mail

In addition to visits, individuals staying on the unit are permitted to receive calls and mail.

The phone numbers on the unit are:

  • 410-938-3674
  • 410-938-3840

Please note that phones are turned off during scheduled group programming, so individuals can focus on engaging in therapeutic activities.

Our mailing address is:

Patient’s name/Unit 2H
Sheppard Pratt
6501 N. Charles Street
Baltimore, MD 21204

Please note that all mail must be opened with a treatment team member present.

Baltimore/Washington Campus Information

Visiting Hours

  • Monday – Friday: 7 – 8 p.m.
  • Weekends: 2 – 4 p.m.

Visiting Guidelines

  • Due to space limitations, we ask that only two visitors be present at a time.
  • Visiting must occur in designated visiting areas (dining area and group room); visiting may not occur in bedrooms.
  • If a patient does not want visits from a specific individual, we will honor the patient’s request.
  • No children under the age of 16 may visit the unit.
  • All visitors must display ID upon entering the unit.
  • When visiting, you may not bring a cell phone or camera onto the unit; please be sure to leave these in a secure off-unit location when visiting.
  • If you are bringing in any items for your loved one, all bags will be searched before they are given to the patient. This is for safety purposes.
  • You may bring in food for your loved one; patients are often very appreciative of this gesture. All food must be consumed by the end of the visit.
    • Only beverages with unbroken seals are permitted on the unit; fast food cups are not allowed.

In addition to visits, individuals on the unit are permitted to receive calls and mail. The phone is available when patients are not participating in group programming. The phone numbers for the unit are 240-915-5740 and 240-915-5745.

If you wish to send your loved one mail, our mailing address is:

Patient’s name
Sheppard Pratt
Thought Disorders Unit
7220 Discovery Drive
Elkridge, MD 21075

Please note that all mail must be opened with a treatment team member present.