The safety and wellbeing of our patients, clients, students, and employees is our top priority. Below, find resources and updated policies.

Visitor and Vendor Policy

We have implemented a new visitor and vendor policy, effective March 17, 2020 until further notice. View the policy here

Telehealth and Teletherapy

We are now offering telehealth, teletherapy, and medication management services through telehealth. Please contact your local outpatient center to learn more and see if you qualify. Click here to see locations and learn more.

The Virtual Crisis Walk-In Clinic is now open. Through this program, we offer psychiatric triage and referrals to our other virtual and in-person care options through a secure, online platform. Click here to learn more.

Walk-In Options

We are offering walk-in opportunities for individuals who need to be seen immediately.

Crisis Walk-In Clinic: Our Crisis Walk-In Clinic is open for immediate psychiatric triage – please exercise this option rather than going to an emergency room when possibleLearn more here

  • Hours: Monday - Friday, 10 a.m. - 9 p.m.; Saturdays, 1 - 5 p.m.

Outpatient Behavioral Health Centers: Some of our outpatient behavioral health centers are now offering walk-in appointments. Click here to find a location near you.

For those considering in-person care: if you have a fever, coughing, shortness of breath, or have been in close contact with someone diagnosed with COVID-19, please call your primary care provider. If you feel sick and it is an emergency, please call 911.

COVID-19 Fact Sheet

Click here to download the Sheppard Pratt COVID-19 fact sheet.

Online Resources for Mental Health

Sheppard Pratt COVID-19 Visitor & Vendor Policy

In an effort to best protect the safety and wellbeing of our patients, visitors, and staff, Sheppard Pratt is instituting a new visitor and vendor policy, effective Tuesday March 17, 2020, until further notice.

Towson & Ellicott City Hospitals (Including Mann & Jefferson RTCs)

  • We are not permitting visitors to our hospitals and residential treatment centers.  
  • All vendors must enter through the main lobby (Weinberg Building in Towson, Rotunda entrance in Ellicott City) and check in at the front desk. 
  • People with upper respiratory illnesses (cough, fever, etc.) may not enter the hospital.
  • People returning from international travel may not enter the hospital until they have been in the United States, symptom free, for 14 days.
  • For outpatient visits that occur in the hospital buildings, please follow these guidelines.
  • Outpatient visits that do not occur in the hospital, please follow the outpatient guidelines below.

Schools

  • We are not permitting visitors to our schools. 
  • People must enter through our school main lobbies and check in at the front desk.
  • People with upper respiratory symptoms, including fever, sore throat, or cough, regardless of travel history, may not enter our schools until symptom free.
  • Anyone returning from international travel may not enter our schools until they have been in the United States, symptom free, for 14 days.

Outpatient, Community Services (clinics, PRP, residential crisis, housing), and Administrative Locations

  • No visitation is permitted.
  • All persons with appointments are asked to come without their children, unless the appointment/service is for the child.
  • People displaying upper respiratory symptoms, including fever, sore throat, or cough, regardless of travel history, are not permitted to attend our programs and offices until symptom free. 
  • People returning from international travel, are not permitted until they have been in the United States, symptom free, for 14 days.
  • If you have questions, please contact your program.

Patients and families, along with the public, are encouraged to visit sheppardpratt.org for ongoing updates on our visitor policy.

For more information and resources related to COVID-19, please visit/contact the following:

Thank you for your support and help as we promote a healthy environment!