Patient reported outcomes matter

At Sheppard Pratt Health System, the information you and your caregivers share about your mental health and well-being matters. We collect information to understand more about your mental health so we can continuously help you to heal and recover, and provide the services that you need.

Patient surveys

Over the course of your treatment at Sheppard Pratt Health System, you or your caregiver may be given questionnaires to answer and provide important information about your mental health and how it might be affecting different parts of your life.

The questions you receive will be simple to understand and to answer; for most, you will use a simple Likert scale to indicate how you have been feeling. Here are a few examples of questions you may receive while taking your survey:

In the past seven days, I felt uneasy:

  • Never
  • Rarely
  • Sometimes
  • Often
  • Always 

In the past seven days, I felt that nothing was interesting:

  • Never
  • Rarely
  • Sometimes
  • Often
  • Always

There are a few different ways you or your caregiver could receive these questionnaires – you may receive a link via email or text message, or you may complete the survey on an easy-to-use tablet while at one of our many locations. 

What surveys are you using?

All of the questionnaires we use are developed and validated with state-of-the-science methodology, and are supported by extensive research. Many of the questionnaires we use come from PROMIS (Patient-Reported Outcomes Measurement Information System). PROMIS is a measurement system that was developed with the input of many academic and government institutions, and these measures have been rigorously evaluated. We utilize many of the mental health PROMIS questionnaires for adults and children to assess your symptoms and everyday life functioning. Some of the additional measurement tools we use include WHODAS and PHQ 9, among many others.

Based on your diagnosis and treatment needs, your clinician will determine which industry-standard questionnaire to use to best track your progress and outcomes. We select the specific questions you receive based upon your unique areas of concern.

How is the information used?

The information obtained through the self-reported questionnaires will be shared with your health care provider. We track your responses over the course of your treatment with us. This way, we can use your responses to inform and guide your care, and to improve and explore additional ways to support patient care and treatment across Sheppard Pratt Health System. The information collected may also help you to make informed decisions when it comes to your care.

I didn’t receive a survey. Why not?

There are a few reasons that you might not have received a survey:

You are in a program or clinic that is not yet participating in surveys. Surveys are not yet being distributed throughout all Sheppard Pratt programs and clinics; we will be rolling out the surveys to more of our programs, units, and clinics throughout Sheppard Pratt over the coming months.

You cannot complete the survey on your own. At this time, we are only administering surveys to individuals who can complete the survey on their own. If you need a caregiver to complete the survey for you, that may be why you did not receive a survey.

For more information:

If you have questions about the surveys or information that is obtained from the survey, please talk to your clinician.