Visiting and Staying in Contact
Our social workers will explore ways in which you can visit and support your loved one during their inpatient stay; we encourage you to visit as often as you are able. Friends and family serve an important role in recovery and wellness. During periods of restricted on-site visitation, we have safe virtual options available. If you are unable to visit during designated visiting hours, please contact your loved one’s social worker to arrange an alternate time to visit. If you are unable to visit our campus, virtual visitation with your loved one can be arranged through your assigned social worker.
On-Site Visiting Hours
Daily: 1 – 2 p.m., 6 – 7 p.m.
Holidays: 1 – 3 p.m., 6 – 8 p.m.
- Due to space limitations, we ask that only two visitors be present at a time.
- Visiting must occur in designated visiting areas (dining area and group room); visiting may not occur in bedrooms.
- Virtual visits can be accommodated and strongly encouraged for loved ones that live out of state or cannot visit in person.
- If a patient does not want visits from a specific individual, we will honor the patient’s request.
- No children under the age of 12 may visit the unit. We may be able to accommodate visits from children under 12, but these must be arranged in advance with the treatment team.
- When visiting, you may not bring a cell phone or camera onto the unit; please be sure to leave these in a secure off-unit location when visiting.
- If you are bringing in any items for your loved one, all bags will be searched before they are given to the patient. This is for safety purposes.
- You may bring in food for your loved one; patients are often very appreciative of this gesture.
- Please note that we must inspect all food before it can be given to a patient.
- Due to sanitary concerns, we must throw any leftover food away within 24 hours of it entering the unit.
- If you are bringing medication for your loved one to the unit, it must be given to a staff member prior to being dispensed to the patient.
*Please note: anything that is brought onto the unit must be cleared with the nursing staff; this is for the safety of everyone on the unit.
Calls and Mail
In addition to visits, individuals on the unit are permitted to receive calls and mail. The phone is available when patients are not participating in group programming. The phone numbers for the unit are 410-938-3649 and 410-938-3668.
If you wish to send your loved one mail, our mailing address is:
Sheppard Pratt Health System
6501 N. Charles Street
Baltimore, MD 21204
Please note that all mail must be opened with a treatment team member present.