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Visiting and Staying in Contact: Crisis Stabilization Unit

There are daily opportunities for you to visit your loved one during their inpatient stay; we encourage you to visit as often as you are able. Friends and family serve an important role in recovery and wellness. If you are unable to visit during designated visiting hours, please contact the social worker to arrange an alternate time to visit.

Visiting Hours

  • Daily: 5:00 – 7:00 p.m.

  • There are special visitation hours on select holidays; please contact the unit directly for special hours

Visiting Guidelines

  • Due to space limitations, we ask that only two visitors be present at a time.

  • Visiting must occur in designated visiting areas (dining area and group room); visiting may not occur in bedrooms.

  • If a patient does not want visits from a specific individual, we will honor the patient’s request.

  • No children under the age of 16 may visit the unit.

  • All visitors must display ID upon entering the unit.

  • When visiting, you may not bring a cell phone or camera onto the unit; please be sure to leave these in a secure off-unit location when visiting.

  • If you are bringing in any items for your loved one, all bags will be searched before they are given to the patient. This is for safety purposes.

  • You may bring in food for your loved one; patients are often very appreciative of this gesture. All food must be consumed by the end of the visit.

    • Only beverages with unbroken seals are permitted on the unit; fast food cups are not allowed.

In addition to visits, individuals on the unit are permitted to receive calls and mail. The phone is available when patients are not participating in group programming. The patient phone numbers for the unit are 410-938-3670 and 410-938-3677. The unit phone number is 410-938-3535.

If you wish to send your loved one mail, our mailing address is:

Patient’s Name
Sheppard Pratt
Crisis Stabilization Unit
6501 N. Charles Street
Baltimore, MD 21204

Please note that all mail must be opened with a treatment team member present.