Q: What does a typical day look like for you?
When I come in every morning, I try to come in with a positive attitude. I’m the first person who clients see: It starts with me. I try to see what I can help them with. For example, are there problems I can help to de-escalate before they come into the building? I explain to them everything will be OK. We all have bad days, even me—but the most important thing is to get back to where you need to be in order to be successful. Those bad days get you off course from where you want to be. I do a lot of prayer—I keep my guardian angel with me [on my uniform] at all times. I really enjoy it. A lot of interesting people come through these doors! We’re here to protect you and us.
Q: What is your favorite part about working at a Sheppard Pratt location?
When you can calm someone down and you’re the one to make a difference, that’s amazing. My biggest motivation is helping people and getting them back on track.
Q: What advice do you have for clients you see every day?
I want you to have a safe and happy day. If we can help you, allow us to. That’s the whole reason we’re here. Every person has a reason for walking through these doors, and our reason for being here is to help you.
Q: What has been your proudest moment at work?
A young lady broke her ankle out in front of the door. We helped her get emergency care, and I kept her calm.
Q: What do you like to do outside of work?
I like to bowl. I like to watch football. I’m a New York Giants fan. And I like to travel.
Q: What would you title the autobiography of your life?
“Continue to Strive.”