Advisory Services

Executive Leadership

We provide experienced behavioral health executives who step into leadership roles at the service line, site, or system level. These seasoned professionals include Vice Presidents of Behavioral Health, Chiefs of Psychiatry, Medical Directors, Directors of Nursing, Program Directors, and specialized roles such as Chief Quality Officers and Directors of Clinical Operations. Each leader brings a unique combination of operational discipline, clinical credibility, and the proven ability to lead through complexity while navigating the rapidly evolving landscape of behavioral health care delivery.

Proven Leadership Experience

Our leaders have extensive experience in stabilizing programs during periods of transition or crisis, planning and executing strategic expansions to meet growing community demand, and aligning behavioral health initiatives with broader health system priorities and organizational goals. They understand the intricate challenges of managing diverse stakeholder expectations, from medical staff and nursing teams to executive leadership, regulatory bodies, and community partners.

These executives have successfully led behavioral health programs through significant transformations, including service line consolidations, technology implementations, accreditation processes, and major workforce restructuring initiatives. Their track record includes improving patient satisfaction scores, reducing length of stay metrics, enhancing staff retention rates, and achieving sustainable financial performance across various payer environments and patient populations.

Collaborative Integration and Measurable Results

We work closely with your existing teams to provide clarity around roles and responsibilities, build trust through transparent communication and consistent follow-through, and drive measurable improvement in critical performance indicators including patient access times, financial performance metrics, and clinical quality outcomes. Our leaders excel at identifying operational inefficiencies, streamlining workflows, and implementing evidence-based practices that enhance both patient care and staff satisfaction.

Our executives bring sophisticated analytical skills to bear on complex operational challenges, utilizing data-driven decision making to optimize resource allocation, improve care coordination, and enhance revenue cycle performance. They have experience working with electronic health records, quality improvement methodologies, and performance measurement systems that are essential for modern behavioral health operations.

Building Sustainable Organizational Capacity

Our approach is not simply to fill a leadership vacancy, but rather to leave your organization stronger than we found it. We prioritize supporting the onboarding and development of internal leaders, creating mentorship opportunities, and establishing systems and processes that build organizational capacity for long-term success. Our commitment includes developing a leadership team that reflects your mission, values, and long-term strategic vision while fostering a culture of continuous improvement and innovation.

From interim department heads managing day-to-day operations to embedded service line leaders driving strategic initiatives, we bring a hands-on, collaborative leadership style that effectively balances immediate operational needs with comprehensive big-picture planning. Our leaders understand that sustainable success requires building strong internal teams, establishing robust governance structures, and creating systems that can adapt to changing market conditions and regulatory requirements while maintaining focus on exceptional patient care and organizational mission fulfillment.

Financial Modeling & Analysis

Behavioral health services often operate with financial blind spots, including opaque costs, cross-subsidization, and unclear Return on Investment (ROI). We work with executives to unpack this complexity and develop models that reflect the true economics of behavioral health within the context of your system. Our work informs decisions about capital investment, program viability, staffing models, and payer strategy.

Each model is tailored to your services and structure, incorporating patient flow, reimbursement, staffing, and fixed cost dynamics. We help you understand not just whether a program “makes money,” but how it contributes to access, mission, and overall margin. This work frequently supports broader efforts around strategic planning, growth assessments, and sustainability planning, and gives senior leaders a clear, credible basis for action.

Revenue Cycle Optimization

Behavioral health revenue cycles are often complex, under-resourced, and disconnected from systemwide workflows. We help organizations assess their end-to-end revenue cycle performance from intake and eligibility to documentation, coding, billing, and collections.  We focus on behavioral health-specific challenges that impact reimbursement by identifying operational gaps, workflow inefficiencies, and denial patterns, while working with both clinical and administrative teams to achieve long-term improvements.

If your organization is facing chronic underpayment, high denial rates, or limited transparency, we bring practical solutions that balance compliance, clinical workflows, and financial performance. Our work seeks to improve not only cash flow, but also front-end operations and team accountability in order to establish a stronger foundation for long-term sustainability.

Quality & Accreditation Preparation

We support behavioral health programs preparing for The Joint Commission, CMS, and other regulatory surveys with a focus on readiness, reliability, and necessary cultural alignment. Our team conducts mock surveys, policy and documentation reviews, and on-site Environment of Care assessments to surface risk areas and support rapid mitigation. We help frontline teams understand what’s required and why, as well as how to build sustainable practices that will hold up under survey conditions and day-to-day operations alike.

Our goal is to foster survey readiness and system alignment. We tailor our support to the unique needs of inpatient, outpatient, and crisis services, and more.  We often pair accreditation prep with broader quality improvement or workforce development initiatives. We can help services prepare for first-time certification, as well as managing a corrective action plan.  We seek to help you transition compliance risks into operational strengths.

Access & Throughput

Delays in behavioral health access are often driven by bottlenecks in intake and inefficient workflows. We help health systems assess and redesign these processes to improve coordination and ensure patients are matched to the right level of care. Our work spans deflection monitoring, level-of-care triage, and inpatient discharge planning, involving all stakeholders within patient flow processes.  We bring an operational lens to access, helping organizations achieve measurable throughput improvements. 

Market Intelligence

Behavioral health decisions are often made with limited data, particularly in fast-changing or underserved markets. We provide market scans and service gap analyses that incorporate competitor mapping, internal volume assessments, and population-based need estimates to help organizations identify where to invest and whom to serve.  We help interpret the data in context, frame the key decisions, and guide next steps. Market intelligence often serves as the foundation for broader strategy engagements, feasibility studies, or service line redesigns.

Continuum of Care Reviews

We help health systems assess the full array of behavioral health services to ensure care is coordinated, accessible, and fluid across settings. Our reviews look across inpatient, outpatient, crisis, residential, and community-based services to identify critical gaps, duplication, or misalignment.  Our goal is to identify deficiencies in key transition points where patients are most vulnerable to falling through the cracks, and address shortfalls with right-sized services.

We bring both a clinical and operational lens to this work, with the goal of supporting a care continuum that is both mission-aligned and operationally sustainable. These reviews often serve as the starting point for service line development, strategic partnerships, and access redesign. 

Data Benchmarking

We provide comprehensive benchmarking services to help health systems understand how their behavioral health programs compare to national trends and peer organizations. Our benchmarking spans key domains including patient volumes, flow through the care continuum, financial performance, clinical quality, and crisis deflection. We work with organizations to identify performance gaps, validate strategic priorities, and track progress over time. Whether supporting internal improvement efforts, board reporting, or market positioning, our benchmarking tools offer actionable insight grounded in real-world behavioral health operations.