Karen McGovern, RN, is the program director of The Retreat at Sheppard Pratt, and has been a psychiatric nurse at Sheppard Pratt for more than 30 years. She has extensive direct patient care experience, as well as experience in utilization review, coding, and management. As program director, Karen manages the 24-hour operations of The Retreat at Sheppard Pratt, Ruxton House, and The Retreat's outpatient program, overseeing the program’s admissions process and ensuring quality customer service. Karen strives to provide a safe environment where people can heal and recover. She feels that by building trusting relationships with residents and providing supportive individual attention, we can improve outcomes for all patients.
Karen's areas of expertise include management of the therapeutic milieu, customer relations, and dialectical behavior therapy (DBT).